Privacy Policy

Bentleys Banchory respect the privacy rights of its online visitors/customers and recognise the importance of protecting the information collected about them. We will only ever use the information that we collect about you lawfully and in your best interests.

Bentleys Banchory is committed to the protection of any personal information you share with us. This statement describes what types of personal data we collect from you, how it is used, how we share it with others, how you can manage the information we hold and how you can contact us should you have any questions.

The information within this policy is subject to change, so you may wish to revisit this page occasionally to ensure you are still happy to share your information with us. Where possible, we will also contact you directly to notify you of these changes. Our Privacy Policy will always be available on our website, providing transparent and clear information regarding how we process your personal data.

The following information is provided by us to enable our online visitors and customers to be fully informed and assured that our company privacy policies are in line with all laws governed by and construed in accordance with the laws of Great Britain. By visiting bentleys-banchory.co.uk, you are accepting and consenting to the practices described in this Privacy Policy

We may ask you for certain personal data when you order from us, including when you purchase from the website or in-store, as well as when you sign up to our mailing list.

The information we collect includes but is not limited to;

Name (including title)

Delivery address

Billing address

Payment card details

Phone number

Date of birth

Email address

How do we use this information?

Bentleys Banchory will only process information that is necessary to provide the product or service for which it has been collected. We will always provide the option for you to choose not to receive marketing communications from us, and you can withdraw your consent at any time should you change your mind. We will never send you unsolicited 'junk' email or communications or share your personal information with anyone else who might.

Outlined below are the various ways in which we may use or process your personal data.

Consent

Where you have provided your consent, we may use and process your information to contact you through electronic channels such as email or SMS about promotions, events, products, services or information which we think may be of interest to you.

You can withdraw your consent at any time by emailing bentleysitdept@outlook.com or, in relation to any marketing messages you receive, by selecting the unsubscribe option included in those messages.

Contractual Performance

We may use and process your personal data where necessary to perform a contract, such as to fulfil and complete your orders and purchases.

How do we share this information?

We do not, and will never, sell your information to third parties. However, we may from time to time disclose your information to the following categories of companies or organisations to which we pass the responsibility to handle services on our behalf;

Service providers who help us to operate our website and App, fulfil your orders and deliver our products to you, including;

Couriers

Payment providers

IT support

Direct marketing communications agencies and consultants

Market research and market analytics service providers

Legal and other professional advisors

Certain regulatory bodies, government and enforcement agencies, where required

Companies like Google/Facebook to show you products that might interest you while you’re browsing the Internet. This is based on either your marketing consent or your acceptance of cookies on our website. See our Cookies Policy for details.

We take steps to ensure that any third-party partners who handle your information comply with data protection legislation and are as committed to the protection of your personal data as we are. We only disclose personal information that is necessary for them to provide the service that they are undertaking on our behalf. We will aim to make your data anonymous or use aggregated none specific data sets wherever possible.

Due to the international nature of our business, there may be some instances where your information is processed or stored outside of the EU. In those instances, we will ensure that appropriate safeguards are in place for that transfer and storage as required by applicable law.

Third Parties we use;

Visualsoft Limited, MailChimp, Royal Mail, Google, PayPal

These third-party companies will also use your personal data for a variety of reasons; if you ever wish to have your data removed please contact bentleysitdept@outlook.com and we will ensure that the data is removed permanently where possible in line with the latest GDPR requirements.

How long do we keep your information for?

We will not hold your personal information in an identifiable format for any longer than is necessary. If you are a customer or otherwise have a relationship with us we will hold personal information about you for a longer period than if we have obtained your details in connection with a prospective relationship.

How can you manage the information we hold about you?

You have the right as an individual to access any personal information we hold about you and make corrections if necessary. You also have the right to withdraw any consent you have previously given us and, in certain circumstances, ask us to erase information we hold about you. You can also object to us using your personal information (where we rely on our business interests to process and use your personal information).

You have several rights in relation to your personal information under data protection law. In relation to most rights, we will ask you for information to confirm your identity and, where applicable, to help us search for your personal information. We will respond to you within a month after we have received any request (including any identification documents requested).

You have the right to;

Ask for a copy of the information that we hold about you

Correct and update your information

Withdraw your consent (where we rely on it)

Object to our use of your information (where we rely on our legitimate interests to use your personal information) provided we do not have any lawful reason to continue to use and process the information. When we do rely on our legitimate interests to use your personal information for direct marketing, we will always comply with your right to object

Erase your information (or restrict the use of it), provided we do not have any lawful reason to continue to use and process that information

Provide you your information in a structured data file, where we rely on your consent to use and process your personal information or need to process it in connection with your purchase

You can exercise your rights and/or manage your information by contacting us using the details below;

Bentleys Banchory

32-36 High Street

Banchory

AB31 5SR

Email: bentleysitdept@outlook.com

Phone: 01330825655

You have the right to lodge a complaint with a data protection regulator in Europe, in a country you work or live, or where your legal rights have been infringed.