Bentleys Banchory are happy to exchange or refund your purchase from online orders only within 14 days starting from the day of delivery for full price items.
For Special Occasion Wear a refund is ONLY given if the order is placed ONLINE and not purchased in store at 72 High Street, Banchory, AB31 5SS
Discounted or sale items purchased must be returned within 7 days starting from the day of delivery for a full refund or exchange.
Clearance sale items are non returnable and this is stated the description prior to purchase.
For Click & Collect orders the 14 days starts after you have received your collection confirmation email.
If you are returning your goods for a refund, it will be credited to the original payment card. Bentleys Banchory do not pay the return postage costs.
Unwanted goods must be returned in a fully re sale condition and any tags must be intact. Extra care must be taken when trying on clothing, please ensure you are not wearing any makeup, fragrance or deodorant that may leave a scent or mark. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.
When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. Please address all returns to: Bentleys Banchory, 72 High Street, Banchory, Aberdeenshire, AB31 5SS.
Please note: This policy applies to online order purchases only and not to purchases made in person in our shop.