All products shown on our website should be in stock and available for immediate dispatch. However we cannot guarantee that a particular product is no longer available if there is a sudden run on demand. Many of our products are supplied from smaller suppliers, a lot of which are out with the United Kingdom, which means it can be difficult to repurchase products quickly. If the product you require is out of stock or there will be a delay in you getting it, you will be informed immediately. For the reason stated above, it's important for yourself to understand that a request to purchase a product is legally an offer to buy, and the contract to buy is not concluded until we have sent you email confirmation regarding the orders acceptance and the date in which the purchased item/s will be dispatched.
Every effort is made to ensure that prices are shown on our website are accurate at the time you place your order. If an error is found, we will inform you as soon as we can and offer you the option of reconfirming your order at the correct price, or cancelling your order. If an item is priced incorrectly Bentleys have the right to withdraw the product for sale.
Items Lost In Post
If an item should get lost in the post or a customer has highlighted to us that an order of theirs has not been received within the estimated time, a refund or exchange will only be given if the Royal Mail accepts the status of the parcel as missing. Royal Mail compensation amount for 2nd Class Tracked is however only £50.00 and Bentleys Banchory can not make up to short fall due to Royal Mail fault. An investigation will take place by the Royal Mail which will take up to 30 days for UK orders. Therefore when returning items you are strongly recommended to obtain proof of posting.
We have taken a lot of time ensuring the products on our website have been described correctly and the photos are of good colour quality and clear. However as most of our products are made from natural materials, some slight variations may occur, particularly in colour. If you feel the website descriptions or photos were inaccurate and you are dissatisfied with your purchase, please contact us immediately either via our website or by calling 01330 825655.
When you have purchased the product you will then receive an email with details of the date the product will be mailed to you. Normally this will be within a maximum of two working days from receipt of purchase, though this may be extended over Bank Holidays and Christmas and New Year periods. All items will be insured against damage or loss during posting.
We comply with all aspects of the data protection act of 1984 and the new act of 1998 and are as such registered with the data protection commissioner. We do not disclose details of our customers to any third party.
Mother of the Bride
Our sales team strive to make sure that you are always 100% happy with your purchases and due to the personalised service offered at our exclusive Special Occasion shop at 68 High Street Banchory, purchases are final and are non-returnable.